Sometimes your purchase just isn't quite right. No worries! Just fill out the blue brochure that arrived with your package and send it back to us in new, unused condition with the original packaging within 30 days of purchase. Some items might be repaired versus exchanged, based on manufacturer recommendations. When purchasing a gift, please ask for a gift receipt.
Sales are FINAL on red or yellow tag closeout items so make sure you have the right size. Any food, supplement, or sterile packaged item MAY NOT be returned once opened - please contact us if those items are defective.
Customer is responsible for return shipping charges. Be sure the product is in its original packaging in unused condition and send it back inside a shipping box. Please don't put the shipping label directly on your product packaging.
Inside the box, include your transaction number, name, address, phone number and the reason for return or exchange. We will happily refund the purchase price (minus the shipping charges). Items purchased by credit card must be refunded to the same credit card used for original purchase. Purchases made by check will be refunded by check and require 10 business days for processing.
We strongly recommend that you use an insured and trackable shipping company (UPS, FEDEX or USPS Insured). Please send to:Equus Gentry
738 Jamacha Rd.
El Cajon, CA 92019 ATTN: Returns
For International Customers
Packages will be sent at correct valuation to your address. International customers are responsible for any tariffs, taxes or other fees receiving their items. If you need to return an item, you must pay any tariffs, taxes or other fees generated by returning an item to Equus Gentry. Those packages that have postage, taxes or tariffs due will be refused.