Shipping & Returns
Expedited Shipping Guidelines
If you have questions or concerns please call the store at 619-499-7301 to speak with a sales associate to confirm availability of your expedited item or to obtain a shipping quote from our shipping department according to your need by date
o If the item is out of stock every effort will be made to communicate that via text, phone call, and email
No expedited order will be shipped same day if placed after 11am PST
o If placed after 11am the order will ship out the next business day
o Ex. If placed Friday after 11 your expedited order will ship out on the following Monday
All expedited shipping services are facilitated by UPS
o UPS Ground: within 1-5 business days
o UPS 2nd Day Air: within 2 business days
o UPS Next Day Air: next business day
o **All time frames are within the continental US, barring any unforeseen delays including but not limited to inclement weather**
o We cannot guarantee Next Day Early or any variation of the Next Day Air services. The guarantee is respective to the guarantee of the carrier at the time of the order. Holidays for example tend to have amended guarantees.
No guaranteed deliveries on Saturday or Sunday
If you select Free Shipping, this method is not expedited and your order will be shipped within our 48 hour window from the time your order is placed
Free shipping on your order of $99 or more!
- Ground service only. Excludes oversized, overweight, AK, HI (Continental US only). May not be combined with other offers or applied to previous purchases. Additional exclusions may apply, see store details.
Free shipping on Tall Boots!
- Ground service only. Continental US only. Additional exclusions may apply, see store details.
Pick Up In-Store - Order Online and Pick Up at Equus Gentry!
- Please allow up to 3 hours for your order to be ready.
- Orders placed after 3pm will be ready next day.
- Once your order is ready for pickup you will receive a text notification from our Sales Team.
- Please bring your matching ID and credit card used to place the order.
- Orders not picked up within 3 days will be returned to the floor.
- Oversize items may result in an extra shipping charge.
- Items may be shipped UPS or USPS at Equus Gentry's discretion.
For orders to HI, AK, Canada & the US Territories
- Shipping will be automatically calculated based on your order and location.
- Please checkout using PayPal when shipping to Canada.
For International orders (i.e: Canada)
- Order values over $400 going to Canada via USPS will require duty fees paid upon delivery.
How fast will you ship an item?
Equus Gentry will always ship your items as quickly as possible- usually within one business day! This means if you order on a Tuesday, it normally will ship out on Wednesday. If you request expedited shipping (one and two day air) be sure to submit your order by 11 a.m. PST so we can ship that same day.
What shipment method does Equus Gentry use?
Normally we use UPS or USPS for our deliveries. Because we know your Equus Gentry goodies are important to you, orders over $250 will require a signature at delivery to be sure they make it to you safely. Most shipments must be sent to your credit card billing address.
What happens when an item is out of stock?
If the awesome thing you really need is sold out, we'll order it from our vendor and ship it to you as soon as it comes in. Equus Gentry has great relationships with all our vendors, so if what you ordered can be gotten, we'll go get it for you.
Plus, we’ll keep in touch so you’ll know we haven’t forgotten about you.
Sometimes your purchase just isn't quite right. No worries! Just fill out the blue brochure that arrived with your package and send it back to us in new, unused condition with the original packaging within 30 days of purchase. Some items might be repaired versus exchanged, based on manufacturer recommendations. When purchasing a gift, please ask for a gift receipt.
Sales are FINAL on red or yellow tag closeout items so make sure you have the right size. Any food, supplement, or sterile packaged item MAY NOT be returned once opened - please contact us if those items are defective.
Customer is responsible for return shipping charges. Be sure the product is in its original packaging in unused condition and send it back inside a shipping box. Please don't put the shipping label directly on your product packaging.
Inside the box, include your transaction number, name, address, phone number and the reason for return or exchange. We will happily refund the purchase price (minus the shipping charges). Items purchased by credit card must be refunded to the same credit card used for original purchase. Purchases made by check will be refunded by check and require 10 business days for processing.
We strongly recommend that you use an insured and trackable shipping company (UPS, FEDEX or USPS Insured). Please send to:Equus Gentry
738 Jamacha Rd.
El Cajon, CA 92019 ATTN: Returns
For International Customers
Packages will be sent at correct valuation to your address. International customers are responsible for any tariffs, taxes or other fees receiving their items. If you need to return an item, you must pay any tariffs, taxes or other fees generated by returning an item to Equus Gentry. Those packages that have postage, taxes or tariffs due will be refused.